While cost, time and quality are all factors in implementing any system, forgetting the small details are often what customers remember most. I will always work with the team and learn any system to make sure we aren’t leaving off the small details. Especially when the major stakeholders are viewing a completed system for the first time, it is important that it all functions and you aren’t having to make excuses about small issues that haven’t been resolved. Know which small issues remain unresolved and present them to the stakeholders before the system is presented. And the important aspect is to have them completed before final implementation. If a PM isn’t detail-oriented, they will often not know which small details are missing and stand a chance of the customer making ‘mountains out of molehills ‘.